Shipping and Delivery
Where we deliver, how long it takes, and what it costs. Delivery charges and the free-delivery threshold are shown at checkout.
We deliver across Khyber Pakhtunkhwa, Punjab and the Islamabad-Rawalpindi region, working from our offices in Peshawar and Islamabad. If your address falls outside these areas, call or WhatsApp +92 336 5368630 before ordering and we will tell you honestly whether we can reach you.
A single flat delivery charge applies nationwide across the areas we serve, and orders above a set value are delivered free. Both the charge and the free-delivery threshold are shown at checkout before you confirm, so you always see the final total before committing — they are reviewed from time to time, which is why this page does not quote a figure.
Orders confirmed on a working day before our cut-off are usually packed and handed to the courier the same day or the next. Typical delivery time is 2 to 5 working days from dispatch. Main city addresses in Peshawar, Islamabad, Rawalpindi and Lahore are usually at the fast end of that range; smaller towns and rural addresses at the slower end.
Orders paid by bank transfer are dispatched after the transfer is verified. Uploading a clear receipt at checkout is the fastest way to avoid a delay. Cash-on-delivery orders are dispatched without that step.
Our working days are Monday to Friday, 9:00 am to 6:00 pm. Orders placed on a Saturday, Sunday or public holiday are processed on the next working day. Delivery can run longer during Ramadan, Eid, and in periods of heavy rain, flooding or road closure — we will contact you if your order is affected.
The courier will call the mobile number on your order before delivering, so please give a number that is switched on and reachable during the day. If nobody can be reached, most couriers reattempt once before returning the parcel to us.
Please check your parcel in front of the rider where you can. If a box is crushed, a seal is broken or a tin is dented, note it at the door and contact us the same day — that makes a replacement claim straightforward. See Returns and Refunds for how to raise one.
Once a parcel is handed to the courier, tracking and timing sit with them. We stay involved: if a delivery has gone quiet, call or WhatsApp +92 336 5368630 with your order number and we will chase it for you rather than sending you to the courier.